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TERMS & CONDITIONS
CUSTOMER CARE
At NVL Cares, our customers are at the center of everything we do. We are committed to providing you with a smooth, enjoyable, and stress-free shopping experience from the moment you browse our store to the moment your order arrives at your door. If you ever have a question, concern, or need assistance with any of our products or services, our dedicated customer care team is always ready to help. You can reach us via email, or through our contact form on the website, and we will get back to you within 24 to 48 business hours.
We understand that shopping online requires trust, and we take that seriously. Whether you need help tracking an order, finding the right product, or resolving an issue, we are here every step of the way. Our goal is not just to solve your problem, but to make sure you walk away feeling valued and cared for. At NVL Cares, great customer service is not an afterthought — it is a core part of who we are and how we operate.
PRIVACY & SAFETY
At NVL Cares, your privacy is not just a policy — it is a promise. We are committed to protecting your personal information and ensuring that every transaction you make on our website is safe and secure. Any data you provide, including your name, email address, and payment details, is collected solely for the purpose of processing your order and improving your shopping experience. We use trusted third-party payment processors to handle all transactions, meaning your financial information is never stored directly on our servers.
We do not sell, trade, or share your personal information with third parties for marketing purposes without your explicit consent. We may occasionally reach out to you via email to confirm your order, provide shipping updates, or share exclusive offers — but only if you have opted in to receive communications from us. Your trust is the foundation of our business, and we are fully committed to handling your information with the highest level of care, responsibility, and transparency.
WHOLESALE INQUIRIES
At NVL Cares, we welcome the opportunity to partner with retailers who share our passion for beauty, health, and empowering girls. If you are a retailer interested in carrying our products in your store, we would love to hear from you. We offer competitive wholesale pricing, flexible minimum order quantities, and a diverse product catalog that includes clothing, makeup, beauty tools, and wellness products — all curated to meet the needs of today's modern girl.
To get started with a wholesale inquiry, please reach out to us through our wholesale contact form or send us an email with details about your business, the products you are interested in, and your estimated order volume. Our wholesale team will review your inquiry and get back to you within 3 to 5 business days. We are excited about the possibility of growing together and bringing the NVL Cares experience to even more girls around the world.
PAYMENT METHODS
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Credit / Debit Cards
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VISA/Mastercard
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PAYPAL